Frequently asked questions

Contact us within 30 days of delivery to request a refund. Opening the packaging or trying the roller through normal use does not automatically make it ineligible. Include your order number, and wait for our instructions before sending anything back. Read our full refund policy for details.

Contact us with your order number and the reason for your request. Please wait for return instructions before sending anything back.

Send us a message with your order number and a description of the issue so we can help with the next steps.

Shipping is free on US orders $15 or more. That's after discounts and before tax. Orders under $15 pay a flat $3.99. Processing takes 1–2 business days. Estimated transit time after dispatch is 5–10 business days.

Use our Track your order page with your order details or tracking number. Tracking updates become available after the carrier receives and scans your shipment.

Tracking can pause between carrier scans. Check the latest update on our tracking page. If your order is beyond its estimated delivery window, contact us.

Your order number is in your order confirmation email. Check your spam or promotions folder if you cannot find it.

Contact us as soon as possible with your order number and requested change. Changes may not be possible once an order has been processed or shipped.

Check the delivery details, your mailbox, and any safe drop-off areas. Ask household members or your building reception whether they accepted it. If it is still missing, contact the carrier and let us know.

Move the roller in short back-and-forth strokes over the fabric. Open the collection chamber to remove the gathered hair, then close it before using the roller again.

No. The roller is manually operated and reusable, with a chamber that collects the hair for easy disposal.

Use it on suitable fabric surfaces such as sofas, cushions, and bedding. Test a small hidden area first, especially on delicate or loosely woven fabrics.